1.)Up to 14 days before your scheduled departure, you can change your mind and obtain a full land credit value for your next holiday from your initial booking land value.

2.)Use your land value credit to rebook your holiday to an alternative date in any resort worldwide free of charge, without changing fee penalty in 2020 or 2021.

3.)For Snow holidays, your land value credit is valid till APR, 2022. (only new bookings are eligible)

4.)For Kabira Ishigaki air package holidays, it is mandatory to make this change of booking request at least 21 days before departure.

1.)Valid for existing & new bookings made before 31st AUG, 2020, and scheduled to travel before 30th APR, 2021.

2.)Peace of Mind replacement booking has to be traveled before 31st DEC, 2021. (last day of stay is 31st DEC, 2021)Snow holidays can be traveled up to APR 2022.

1.)If you booked your stay with a travel agent/advisor, you need to contact your travel advisor. The travel advisor will then contact Club Med on your behalf.​ The credit value must be rebooked via your original travel agency.

2.)The original length of stay, number and adult/child breakdown of guests, room category and resort booked must remains the same in the new booking​.

3.)New booking price will be re-calculated by current price and promotion at the time of rebooking. If the new booking is of a higher value, guests will need to pay the difference. If the new booking is of a lesser value, a refund can be issued in the form of credit to use before 31st DEC, 2021.

4.)For air packages, handling/penalty fees will be applied according to the airlines 'policy and outside of Club Med’s responsibility.

5.)Special condition for Kabira Ishigaki air packages: due to charter flight operation with China Airlines, a 3,000NT will be payable if you would like to rebook your initial Kabira holiday to a later date.

6.)If you are using the credit remaining from COVID-19 cancellation, you are also eligible to a one time rebooking free of charge, however, you still need to complete your new travel on or before 30th APR, 2021, as stated in your COVID-19 credit voucher.

7.)For Group bookings made via our Groups Department, please refer to the specific groups Peace of Mind Policy and terms applicable.

At Club Med, the health and safety of our staff (G.Os & G.Es), and guests (G.Ms) are our priority and will continue to be vigilant to ensure your well-being as top priority. As the COVID-19 outbreak continues to develop, our resort teams have stepped up hygiene and safety measures in line with guidelines issued by the World Health Organisation (WHO).

We understand that traveling during this period can be challenging and wish to assure you that we are doing our best to provide a hassle-free vacation for you and your loved ones.